1. WHAT IS YOUR MINIMUM?
-our minimum is 24 pieces for custom graphic printing. Personalized shop/design printing is 1-12 depending on intricacy, design, product. All orders vary in price, depending on the quantity of items and the amount of colors in your graphic.
2. What type of apparel do you have to offer?
We offer tees, hoodies, bags, accessories, dog items and much more. Check out our apparel page and If you don't see something you are looking for please feel free to e-mail us.
3. What can you embroider?
Just about anything.
4. How do I submit my artwork to you?
Simply upload your graphic with all details necessary for a quote through our quote form.
5. Do you print samples?
No, we do not print samples. At times we are able to get you a sample item blank, just to see product.
6. What is your lead time or turn-around time?
Our average turn around time is 14 business days from initial contact to our company. Sometimes sooner, and only longer if products are out of stock which we will then provide alternative options for you. Shipping/ delivery times and rates are based on each individualized order. We can ship anywhere in the US.
7. Can we visit your shop for samples and discuss options?
Yes, absolutely! You can make an appointment to come in and see what we have to offer!
8. Do you require payment up front?
Yes, we require a deposit up front of anywhere between 25-50% down before any job is started and items ordered.
9. Can you do a rush order?
Depending on the job at hand and the busy-ness of the shop at that time, we can occasionally have an order rushed for you. We know we all have been there where we forget to order on time- there is a fee of 20% added to all rush orders. These jobs are needed within 5-7 days turnaround time.
10. What is your return policy?
There is a ZERO return policy on any custom orders or bulk orders. Unless it was a mistake on OUR end from wrong sizing, color, incorrect name/number, placement of design- there are no refunds. ALL CUSTOM ORDERS FROM ONLINE STORES ARE NOT RETURNABLE OR EXCHANGEABLE- PLEASE KNOW THE CORRECT SIZE PRIOR TO ORDERING OR ASK FOR SIZE CHART IF NONE WAS GIVEN.
11. What if I am missing an item or something is wrong with my order?
You MUST let us know within 3 days if there is an issue with your order. After that we can no longer honor requests or make exchanges/refunds on any item.
12. What is my school/ event/ fundraiser /business would like to set up an online store?
Anyone can set up an online store with us. This makes for easier ordering, faster shipping and only us handling money for you. There are set up fees required for each "store." AS well as costs to have us bag, and ship those items out for you. Additionally, there are costs if you would like us to have a few hours on a given specific date to hand out pickup orders for your customers. Please contact us for further details if you would like to set something up or discuss an online store that you would like to do.